Customer Bill of Rights
We believe in putting customers first. These rights are guaranteed to every PulsePlus customer, no matter which plan you choose.
These aren't just promises—they're legally binding commitments in our Terms of Service and Privacy Policy.
Right to Data Privacy & Ownership
Your data belongs to you. We never sell your data to third parties.
- You own all data you put into PulsePlus
- We never sell, rent, or trade your personal information
- You can export your data anytime in standard formats (CSV, JSON)
- We use your data only to provide and improve our service
- We don't use your data to train AI models without explicit permission
Learn more:
Right to Data Deletion
Delete your account and data anytime. We comply within 30 days.
- Request deletion via your dashboard or email
- We delete or anonymize all personal data within 30 days
- Backups are purged within 30 additional days
- We may retain minimal data if required by law (e.g., financial records)
- You receive confirmation when deletion is complete
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Right to Cancel Anytime
No long-term contracts. Cancel your subscription anytime, no questions asked.
- All plans are month-to-month (unless you choose annual billing)
- Cancel via your dashboard or by emailing us
- Cancellation takes effect at end of current billing period
- You retain access until your paid period ends
- No cancellation fees or penalties
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Right to a Refund
30-day money-back guarantee on all new subscriptions.
- Full refund within 30 days of initial purchase
- No questions asked - if you're not satisfied, we refund
- After 30 days, fees are non-refundable (except billing errors)
- Request refunds via email to billing@happy-tech.biz
- Refunds processed within 5-7 business days
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Right to Fair & Transparent Pricing
Clear pricing with 30 days notice before any changes.
- All prices clearly displayed on our website
- No hidden fees or surprise charges
- We provide 30 days notice before price changes
- Price changes don't affect your current subscription until renewal
- Volume discounts available for 500+ users
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Right to Customer Support
Responsive support with clear response time commitments.
- Starter: Community support (documentation, forums)
- Professional: Email support (24-48 hour response)
- Enterprise: Priority support (6-12 hour response)
- All support requests tracked and monitored
- We respond to all emails within 48 hours maximum
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Right to Know What You're Paying For
Clear feature lists and no surprise limitations.
- Every plan clearly lists included features
- No surprise feature removals or downgrades
- We notify you before making changes to your plan features
- Feature comparison table shows all differences
- No fine print or hidden restrictions
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Right to Legal Recourse
No forced arbitration. You can sue us in court if needed.
- We do NOT force binding arbitration
- We do NOT ban class action lawsuits
- You can take legal disputes to court (Virginia jurisdiction)
- We encourage informal resolution first, but it's your choice
- We respect your legal rights under consumer protection laws
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Right to Data Portability
Export your data in standard formats anytime.
- Export all your data in CSV or JSON format
- Self-service export via your dashboard
- Includes all objectives, achievements, team data, and progress
- No restrictions on how you use your exported data
- We help you migrate to competitors if you choose to leave
Learn more:
Right to Privacy Controls
Control what data we collect and how we use it.
- Opt out of non-essential cookies via our cookie banner
- Opt out of marketing emails anytime
- Control who within your organization sees your data
- Request a copy of all data we have about you
- California/EU residents have additional rights (CCPA/GDPR)
Learn more:
Right to Security & Protection
We protect your data with industry-standard security practices.
- All data encrypted in transit (HTTPS/TLS)
- All data encrypted at rest (Firebase encryption)
- Multi-factor authentication available
- Regular security updates and vulnerability scanning
- SOC 2 and ISO 27001 compliant (via Firebase/Google Cloud)
Learn more:
Right to Be Heard
Your feedback shapes our product roadmap.
- We read every feature request and bug report
- Public product roadmap shows what we're building
- Customer feedback directly influences priorities
- We respond to all feedback within 48 hours
- Annual customer surveys to guide product direction
Learn more:
Our Commitment to You
These rights aren't marketing fluff—they're legally enforceable guarantees.
If we violate any of these rights, you have legal recourse. We don't hide behind arbitration clauses or force you to give up your rights. Unlike most SaaS companies, we actually stand behind our commitments.
"Radical transparency and customer-centricity aren't just values—they're our competitive advantage."
— Happy Technologies LLC
How to Exercise These Rights
We make it easy to exercise your customer rights. Here's how:
Email Us
For most requests, email is fastest:
- Privacy: privacy@happy-tech.biz
- Support: support@happy-tech.biz
- Billing: billing@happy-tech.biz
Your Dashboard
Self-service options in your account:
- Export your data
- Cancel subscription
- Update privacy settings
- Delete your account
Questions About Your Rights?
If you're unsure about any of these rights or how to exercise them, we're here to help. We respond to all inquiries within 48 hours.